{"id":16940,"date":"2023-04-30T23:45:26","date_gmt":"2023-04-30T16:45:26","guid":{"rendered":"https:\/\/paradigm.co.id\/?p=16940"},"modified":"2023-06-16T10:15:14","modified_gmt":"2023-06-16T03:15:14","slug":"pelatihan-karyawan-sentul-highland","status":"publish","type":"post","link":"https:\/\/paradigm.co.id\/id\/pelatihan-karyawan-sentul-highland\/","title":{"rendered":"Dukung Peningkatan Pelayanan, PARADIGM Adakan Pelatihan Karyawan Sentul Highlands Golf Club"},"content":{"rendered":"

Bogor, 29 Maret 2023 – PARADIGM, penyedia <\/span>training<\/span><\/i> dan <\/span>coaching<\/span><\/i> pengembangan profesional, mengadakan pelatihan karyawan program Service Excellence Culture Training<\/strong> untuk karyawan Sentul Highlands Golf Club. Sebagai bagian dari upaya peningkatan pelayanan terhadap pelanggan bisnis, t<\/em><\/span>raining<\/span><\/i> tersebut berlangsung selama dua hari, 28-29 Maret 2023 di Bale Gede, Sentul Highlands Golf Club.<\/span><\/p>\n

Training<\/span><\/i> diikuti oleh 25 karyawan, mulai dari waitress<\/em> hingga supervisor. Pelatihan karyawan bertujuan untuk meningkatkan kemampuan berkomunikasi para karyawan agar lebih efektif dengan pelanggan. Harapannya, para pelanggan bisa mendapatkan pelayanan yang maksimal.<\/span><\/p>\n

Selama dua hari, pelatihan dibagi menjadi enam sesi. Dimulai dengan perkenalan diri dari trainer dan juga para peserta. Pada sesi pertama, Peggy Putri, selaku trainer menjelaskan betapa pentingnya pelanggan, karena tanpa adanya mereka, tidak dapat menjamin kontinuitas usaha.\u00a0<\/span><\/p>\n

\"Pelatihan
Foto 1: Penyampaian materi sesi 1 oleh trainer<\/figcaption><\/figure>\n

\u201cSemakin tinggi tingkat kepuasan pelanggan akan pelayanan, semakin loyal juga mereka pada perusahaan.\u201d Ujar Peggy Putri, COO PARADIGM yang juga menjadi trainer pada <\/span>training<\/span><\/i> ini.<\/span><\/p><\/blockquote>\n

Baca Juga: 16 Contoh Penerapan Teknik Pelayanan Prima <\/a><\/span><\/p>\n

Untuk mengembalikan fokus peserta, trainer melakukan <\/span>ice breaking<\/span><\/i> selama 15 menit. Setelah itu dilanjutkan dengan sesi kedua dan ketiga dimana trainer membahas tentang \u2018How to Maximizing Customer Experience\u2019 dan \u2019Communication as the Key to Service Excellence\u2019. Sesi ketiga tersebut dimulai dengan permainan komunikasi gambar, dibagi menjadi 3 posisi: komunikator, penerima gambar, dan drawer. Permainan tersebut bermakna tentang pentingnya komunikasi dalam suatu pekerjaan, dan bagaimana menjadikan komunikasi menjadi lebih efektif antar tim sesuai dengan perannya masing-masing.<\/span><\/p>\n

Esok harinya, trainer menjelaskan terkait \u2018Service Attitude\u2019 yang mencakup 6 karakter pemimpin unggul yang harus dibangun oleh pribadi dan tim agar bisa menjadi sebuah tim yang <\/span>excellence<\/span><\/i>, diantaranya: dapat diandalkan, terjamin, terwujud, empati, cepat tanggap, dan mampu bekerja di dalam tim.<\/span><\/p>\n

\u2018\u2019Jika semua tim bisa menghidupi keenam sikap tersebut, perusahaan akan terus berkembang dan pelanggan akan merasa nyaman serta puas dari pelayanan yang diterima.\u201d Tambah Peggy, sebelum menutup sesi pelatihan.<\/span><\/p><\/blockquote>\n

\"Pelatihan
Foto 2: Foto bersama antara trainer dengan para peserta di akhir sesi<\/figcaption><\/figure>\n

Sebagai penyedia <\/span>training<\/span><\/i> dan <\/span>coaching<\/span><\/i> pengembangan profesional, PARADIGM berkomitmen untuk memberikan edukasi terbaik selama proses <\/span>training<\/span><\/i> berlangsung agar materi yang disampaikan mudah dipahami dan aplikatif. Harapannya, setelah sesi <\/span>training<\/span><\/i> ini Sentul Highland Golf mampu memberikan pelayanan yang jauh lebih baik sehingga pelanggan mendapatkan pengalaman pelayanan yang maksimal.<\/span><\/p>\n","protected":false},"excerpt":{"rendered":"

PARADIGM mengadakan pelatihan karyawan program Service Excellence Culture Training untuk karyawan Sentul Highland Golf. Sebagai bagian dari upaya peningkatan pelayanan terhadap pelanggan bisnis, training tersebut berlangsung selama dua hari, 28-29 Maret 2023 di Bale Gede, Sentul Highland Golf.<\/p>\n

Read more<\/a><\/p>","protected":false},"author":1,"featured_media":16955,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"om_disable_all_campaigns":false,"_mi_skip_tracking":false,"_exactmetrics_sitenote_active":false,"_exactmetrics_sitenote_note":"","_exactmetrics_sitenote_category":0,"_monsterinsights_skip_tracking":false,"_monsterinsights_sitenote_active":false,"_monsterinsights_sitenote_note":"","_monsterinsights_sitenote_category":0,"_uf_show_specific_survey":0,"_uf_disable_surveys":false},"categories":[3,12],"tags":[],"yoast_head":"\nDukung Peningkatan Pelayanan, PARADIGM Adakan Pelatihan Karyawan Sentul Highlands Golf Club<\/title>\n<meta name=\"description\" content=\"PARADIGM menjadi vendor pelatihan karyawan Sentul Highland Golf dalam program Service Excellence Culture guna meningkatkan kualitas pelayanan\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" 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