{"id":16962,"date":"2023-05-31T23:07:51","date_gmt":"2023-05-31T16:07:51","guid":{"rendered":"https:\/\/paradigm.co.id\/?p=16962"},"modified":"2023-06-16T10:38:01","modified_gmt":"2023-06-16T03:38:01","slug":"pelayanan-restoran-yang-baik","status":"publish","type":"post","link":"https:\/\/paradigm.co.id\/id\/pelayanan-restoran-yang-baik\/","title":{"rendered":"Adakan Training, Nam Heong Beri Pelayanan Restoran Yang Baik"},"content":{"rendered":"\n

Jakarta, 12 April 2023 – Penyedia jasa <\/span>training<\/span><\/i> dan <\/span>coaching<\/span><\/i> pengembangan profesional, PARADIGM mengadakan Service Excellence Training<\/strong> untuk 30 karyawan Nam Heong, dalam rangka pre-opening outlet terbaru di Mall of Indonesia, Kelapa Gading, Jakarta. Dalam rangka memberikan pelayanan restoran yang baik dan unggul.<\/span><\/p>\n

Sebagai sebuah usaha yang bergerak di bidang food & beverage<\/em>, Nam Heong ingin memberikan pengalaman terbaik bagi pelanggan. Bukan hanya memberikan kualitas produk yang istimewa. Sejalan dengan apa yang disampaikan Peggy Putri selaku trainer,<\/span><\/p>\n

\n

\u201cDalam prinsip pelayanan prima, bukan hanya kualitas product saja yang i<\/span>stimewa, namun juga konsistensi dalam memberikan pelayanan terbaik.\u201d Untuk itu, perusahaan perlu menjadikan Service Excellence sebagai standar budaya kerja sehari-hari.<\/span><\/p>\n<\/blockquote>\n

\"Adakan
Foto 1: Penyampaian materi oleh trainer<\/figcaption><\/figure>\n

Selama 2 hari berturut-turut, setidaknya ada 4 topik utama yang perlu digarisbawahi: bagaimana menciptakan kepuasan pelanggan, melayani dengan hati, menangani komplain serta apa yang bisa membuat pelanggan mendapatkan pengalaman terbaik. Layanan pelanggan bukan tentang memilih siapa yang dilayani sehingga perlakuannya berbeda. Service with HEART adalah memperlakukan semua pelanggan dengan <\/span>respect<\/span><\/i> yang sama.<\/span><\/p>\n

Sebagai pelanggan yang dilayani, tentu kita ingin diperlakukan dengan respect, bukan? Begitu pula ketika kita ada di posisi yang melayani, harus berupaya memberikan pelayanan terbaik pula pada siapa pun.\u00a0<\/span><\/p>\n

\u00a0 \u00a0Baca Juga: Dukung Peningkatan Pelayanan Pelanggan, PARADIGM Adakan Pelatihan Karyawan Pada Sentul Highland Golf\u00a0\u00a0\u00a0<\/span><\/a><\/p>\n

Setelah menjelaskan topik terakhir mengenai customer experience, Trainer melatih peserta dalam sebuah <\/span>role play.<\/b> Ada beberapa orang yang berperan sebagai customer, server, dan cashier<\/em>. Setelah role play selesai, Trainer melakukan review satu per satu dengan peserta untuk memberikan umpan balik terhadap apa yang sudah baik dan apa yang dapat diperbaiki.<\/span><\/p>\n

\"Adakan
Foto 2: Sesi role play. Trainer dan salah satu peserta menjadi pelanggan. Peserta lainnya menjadi pegawai restoran.<\/figcaption><\/figure>\n

Sebagai penutup training, Peggy Putri menegaskan bahwa Belajar Service Excellence bukanlah tentang menghilangkan nol keluhan, melainkan tentang menyelesaikan keluhan pelanggan dengan cepat dan tepat. Namun, Ia berharap setelah training ini, pre-opening<\/em> Nam Heong di Mall of Indonesia ini berjalan dengan lancar dengan minim komplain. Selain itu Ia juga berharap training ini bisa menjadi langkah awal untuk terus memberikan pelayanan restoran yang baik dan unggul untuk pelanggan.<\/span><\/p>\n

\u00a0<\/p>\n","protected":false},"excerpt":{"rendered":"

PARADIGM mengadakan Service Excellence Training untuk 30 karyawan Nam Heong, dalam rangka pre-opening outlet terbaru di Mall of Indonesia, Kelapa Gading, Jakarta. Dalam rangka memberikan pelayanan restoran yang baik dan unggul.<\/p>\n

Read more<\/a><\/p>","protected":false},"author":1,"featured_media":17001,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"om_disable_all_campaigns":false,"_mi_skip_tracking":false,"_exactmetrics_sitenote_active":false,"_exactmetrics_sitenote_note":"","_exactmetrics_sitenote_category":0,"_monsterinsights_skip_tracking":false,"_monsterinsights_sitenote_active":false,"_monsterinsights_sitenote_note":"","_monsterinsights_sitenote_category":0,"_uf_show_specific_survey":0,"_uf_disable_surveys":false},"categories":[3,12],"tags":[],"yoast_head":"\nAdakan Training, Nam Heong Beri Pelayanan Restoran Yang Baik<\/title>\n<meta name=\"description\" content=\"Nam Heong buka outlet baru di Mall of Indonesia, Jakarta. 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