{"id":17132,"date":"2023-07-25T17:12:51","date_gmt":"2023-07-25T10:12:51","guid":{"rendered":"https:\/\/paradigm.co.id\/?p=17132"},"modified":"2023-07-25T17:18:25","modified_gmt":"2023-07-25T10:18:25","slug":"pelatihan-leadership","status":"publish","type":"post","link":"https:\/\/paradigm.co.id\/id\/pelatihan-leadership\/","title":{"rendered":"Pelatihan Leadership, Mendorong Pemimpin yang Unggul"},"content":{"rendered":"

Jakarta, 23 Juni 2023 – Dalam rangka mendorong individu dan tim kerja untuk memberikan pelayanan yang bermutu, penyedia jasa <\/span>training<\/span><\/i> dan <\/span>coaching<\/span><\/i> pengembangan profesional, PARADIGM mengadakan pelatihan leadership bertajuk \u2018<\/span>Service Excellence Culture Through Excellent Leadership\u2019 <\/span><\/i>untuk 15 peserta dari Kawano. Training telah dilaksanakan selama tiga hari, pada 21-23 Juni 2023 di AYANA Midplaza Hotel, Tanah Abang, Jakarta Selatan.<\/span><\/p>\n

Selama tiga hari, terdapat enam topik yang disampaikan oleh Coach Peggy Putri, Co-founder & COO PARADIGM yang menjadi trainer dalam training tersebut. Training disampaikan melalui kombinasi seminar, instruksi praktis, contoh dan diskusi kelompok. Para peserta didorong untuk berpartisipasi aktif dalam proses pelatihan dan memahami secara keseluruhan nilai-nilai dalam budaya pelayanan yang unggul. Bahkan Coach Peggy juga menyelipkan sebuah games dimana peserta dibagi menjadi beberapa tim.<\/span><\/p>\n

\"Pelatihan
Foto 1: Peserta sedang melakukan games<\/figcaption><\/figure>\n

Pada hari pertama, Coach Peggy membawakan topik \u2018Service Excellence Culture Mindset\u2019, pendekatan yang mendorong individu dan organisasi untuk mengutamakan keunggulan pelayanan. Ia memaparkan sebuah riset bahwa 1 dari 3 customer akan meninggalkan brand yang mereka sukai hanya setelah mendapatkan 1 pengalaman buruk.<\/span><\/p>\n

\u201cBahkan, 92% customer akan selamanya meninggalkan brand ketika sudah mendapatkan 2-3 kali pengalaman buruk.\u2019\u2019 Tambahnya. Karena itu, brand harus sebisa mungkin meminimalisir kekecewaan customer dengan memberikan pelayanan yang unggul.<\/span><\/p>\n

Dihari yang sama, Ia membawakan materi mengenai \u2018<\/span>Leaders Awareness\u2019. <\/span><\/i>Coach Peggy berharap, seluruh tim di Kawano memiliki <\/span>Leader Awareness, <\/span><\/i>yaitu\u00a0 kemampuan untuk mengenali dan mengelola emosi diri sendiri, sehingga nantinya akan mampu memahami kebutuhan dan potensi anggota tim, juga memiliki persepsi yang jelas tentang dinamika organisasi. Pada setiap harinya, training diadakan selama 4 jam, mulai pukul 8.30 hingga 12.30 WIB.<\/span><\/p>\n

\u00a0 Baca Juga: Seminar & Workshop Sosial Media Untuk Bisnis F&B\u00a0\u00a0<\/a><\/span><\/p>\n

Keesokan harinya, para peserta dibekali materi mengenai \u2018Service With HEART\u2019. HEART dalam konteks ini merupakan singkatan, lo. Kepanjangannya adalah <\/span>Helpful, Empathy, Ability, Responsive dan Trustworthy. <\/span><\/i>Kelima hal tersebut adalah sikap yang harus dimiliki dalam melayani customer. Karena seperti yang diungkapkan Coach Peggy, <\/span>attitude is everything!<\/span><\/i> Dengan begitu, harapannya customer bisa mendapatkan pengalaman yang menyenangkan saat dilayani oleh tim Kawano.<\/span><\/p>\n

Tidak lupa, pada hari kedua ini juga Coach Peggy membawakan materi tentang \u2018<\/span>Effective Communication\u2019.\u00a0<\/span><\/i><\/p>\n

\u2018\u2019Efektif komunikasi saat berhadapan dengan pelanggan adalah kunci dalam industri pelayanan.\u2019\u2019 Ungkapnya.<\/span><\/i><\/p><\/blockquote>\n

\"Pelatihan
Foto 2: Pemaparan materi oleh Coach Peggy<\/figcaption><\/figure>\n

Pada hari terakhir, \u2018<\/span>Solution based approach\u2019 <\/span><\/i>dan \u2018<\/span>Leading excellent team\u2019 <\/span><\/i>menjadi materi penutup. <\/span>Solution based approach<\/span><\/i> membahas bagaimana cara kita memiliki pola pikir yang berfokus pada solusi, bukan dengan masalahnya.\u00a0 Sedangkan \u2018<\/span>Leading excellent team\u2019 <\/span><\/i>pembahasannya mengenai 4 nilai yang harus dimiliki seorang leader sehingga dapat mengarahkan tim nya menjadi lebih baik lagi dalam segala aspek.<\/span><\/p>\n

\u2018\u2019Seorang <\/span>Leader <\/span><\/i>harus mempunyai komitmen yang tepat pada diri sendiri terlebih dahulu sehingga dapat membawa tim nya untuk fokus dengan performa timnya.\u201d Seru Coah Peggy.<\/span><\/p><\/blockquote>\n

Selama tiga hari, PARADIGM senang sekali karena pelatihan berjalan dengan lancar dengan komunikasi yang sangat efektif antara <\/span>trainer <\/span><\/i>dan peserta. Peserta terlibat dalam tanya jawab interaktif langsung dengan <\/span>trainer <\/span><\/i>dan aktif berpartisipasi dalam memahami nilai-nilai yang ditampilkan oleh <\/span>trainer<\/span><\/i>. Sehingga mereka dapat lebih memahami bagaimana menjalankan S<\/span>ervice Excellence<\/span><\/i> sebagai budaya kerja mereka, bukan hanya sekadar tujuan.<\/span><\/p>\n","protected":false},"excerpt":{"rendered":"

PARADIGM mengadakan pelatihan leadership bertajuk \u2018Service Excellence Culture Through Excellent Leadership\u2019 untuk 15 peserta dari Kawano. Training telah dilaksanakan selama tiga hari, pada 21-23 Juni 2023.<\/p>\n

Read more<\/a><\/p>","protected":false},"author":1,"featured_media":17136,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"om_disable_all_campaigns":false,"_mi_skip_tracking":false,"_exactmetrics_sitenote_active":false,"_exactmetrics_sitenote_note":"","_exactmetrics_sitenote_category":0,"_monsterinsights_skip_tracking":false,"_monsterinsights_sitenote_active":false,"_monsterinsights_sitenote_note":"","_monsterinsights_sitenote_category":0,"_uf_show_specific_survey":0,"_uf_disable_surveys":false},"categories":[3,12],"tags":[],"yoast_head":"\nPelatihan Leadership, Mendorong Pemimpin yang Unggul - PARADIGM<\/title>\n<meta name=\"description\" content=\"Para\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/paradigm.co.id\/id\/pelatihan-leadership\/\" \/>\n<meta property=\"og:locale\" content=\"id_ID\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Pelatihan Leadership, Mendorong Pemimpin yang Unggul - PARADIGM\" \/>\n<meta property=\"og:description\" content=\"Para\" \/>\n<meta property=\"og:url\" content=\"https:\/\/paradigm.co.id\/id\/pelatihan-leadership\/\" \/>\n<meta property=\"og:site_name\" content=\"PARADIGM\" \/>\n<meta property=\"article:author\" content=\"https:\/\/web.facebook.com\/paradigm.education.ID\/?_rdc=1&_rdr\" \/>\n<meta property=\"article:published_time\" content=\"2023-07-25T10:12:51+00:00\" \/>\n<meta property=\"article:modified_time\" content=\"2023-07-25T10:18:25+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/paradigm.co.id\/wp-content\/uploads\/2023\/07\/IMG_20230622_092115-scaled.jpg\" \/>\n\t<meta property=\"og:image:width\" content=\"2560\" \/>\n\t<meta property=\"og:image:height\" content=\"1920\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/jpeg\" \/>\n<meta name=\"author\" content=\"PARADIGM\" \/>\n<meta name=\"twitter:card\" content=\"summary\" \/>\n<meta name=\"twitter:label1\" content=\"Ditulis oleh\" \/>\n\t<meta name=\"twitter:data1\" content=\"PARADIGM\" \/>\n\t<meta name=\"twitter:label2\" content=\"Estimasi waktu membaca\" \/>\n\t<meta name=\"twitter:data2\" content=\"4 menit\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"Article\",\"@id\":\"https:\/\/paradigm.co.id\/id\/pelatihan-leadership\/#article\",\"isPartOf\":{\"@id\":\"https:\/\/paradigm.co.id\/id\/pelatihan-leadership\/\"},\"author\":{\"name\":\"PARADIGM\",\"@id\":\"https:\/\/paradigm.co.id\/id\/#\/schema\/person\/78e3baf3114c684183d2cdfdea602c50\"},\"headline\":\"Pelatihan Leadership, Mendorong Pemimpin yang Unggul\",\"datePublished\":\"2023-07-25T10:12:51+00:00\",\"dateModified\":\"2023-07-25T10:18:25+00:00\",\"mainEntityOfPage\":{\"@id\":\"https:\/\/paradigm.co.id\/id\/pelatihan-leadership\/\"},\"wordCount\":506,\"commentCount\":0,\"publisher\":{\"@id\":\"https:\/\/paradigm.co.id\/id\/#organization\"},\"articleSection\":[\"Our Programs\",\"Paradigm Latest Event\"],\"inLanguage\":\"id\",\"potentialAction\":[{\"@type\":\"CommentAction\",\"name\":\"Comment\",\"target\":[\"https:\/\/paradigm.co.id\/id\/pelatihan-leadership\/#respond\"]}]},{\"@type\":\"WebPage\",\"@id\":\"https:\/\/paradigm.co.id\/id\/pelatihan-leadership\/\",\"url\":\"https:\/\/paradigm.co.id\/id\/pelatihan-leadership\/\",\"name\":\"Pelatihan Leadership, Mendorong Pemimpin yang Unggul - PARADIGM\",\"isPartOf\":{\"@id\":\"https:\/\/paradigm.co.id\/id\/#website\"},\"datePublished\":\"2023-07-25T10:12:51+00:00\",\"dateModified\":\"2023-07-25T10:18:25+00:00\",\"description\":\"Para\",\"breadcrumb\":{\"@id\":\"https:\/\/paradigm.co.id\/id\/pelatihan-leadership\/#breadcrumb\"},\"inLanguage\":\"id\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\/\/paradigm.co.id\/id\/pelatihan-leadership\/\"]}]},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\/\/paradigm.co.id\/id\/pelatihan-leadership\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Home\",\"item\":\"https:\/\/paradigm.co.id\/id\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"Pelatihan Leadership, Mendorong Pemimpin yang Unggul\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\/\/paradigm.co.id\/id\/#website\",\"url\":\"https:\/\/paradigm.co.id\/id\/\",\"name\":\"PARADIGM\",\"description\":\"We Don't Teach, We Educate\",\"publisher\":{\"@id\":\"https:\/\/paradigm.co.id\/id\/#organization\"},\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\/\/paradigm.co.id\/id\/?s={search_term_string}\"},\"query-input\":\"required name=search_term_string\"}],\"inLanguage\":\"id\"},{\"@type\":\"Organization\",\"@id\":\"https:\/\/paradigm.co.id\/id\/#organization\",\"name\":\"PARADIGM\",\"url\":\"https:\/\/paradigm.co.id\/id\/\",\"sameAs\":[],\"logo\":{\"@type\":\"ImageObject\",\"inLanguage\":\"id\",\"@id\":\"https:\/\/paradigm.co.id\/id\/#\/schema\/logo\/image\/\",\"url\":\"https:\/\/paradigm.co.id\/wp-content\/uploads\/2019\/06\/PARADIGM-Black1.png\",\"contentUrl\":\"https:\/\/paradigm.co.id\/wp-content\/uploads\/2019\/06\/PARADIGM-Black1.png\",\"width\":1242,\"height\":538,\"caption\":\"PARADIGM\"},\"image\":{\"@id\":\"https:\/\/paradigm.co.id\/id\/#\/schema\/logo\/image\/\"}},{\"@type\":\"Person\",\"@id\":\"https:\/\/paradigm.co.id\/id\/#\/schema\/person\/78e3baf3114c684183d2cdfdea602c50\",\"name\":\"PARADIGM\",\"image\":{\"@type\":\"ImageObject\",\"inLanguage\":\"id\",\"@id\":\"https:\/\/paradigm.co.id\/id\/#\/schema\/person\/image\/\",\"url\":\"https:\/\/secure.gravatar.com\/avatar\/b3cf59716812051a3fd58b32c6b86141?s=96&d=mm&r=g\",\"contentUrl\":\"https:\/\/secure.gravatar.com\/avatar\/b3cf59716812051a3fd58b32c6b86141?s=96&d=mm&r=g\",\"caption\":\"PARADIGM\"},\"description\":\"People & Professional Development Company.\",\"sameAs\":[\"https:\/\/web.facebook.com\/paradigm.education.ID\/?_rdc=1&_rdr\",\"https:\/\/www.instagram.com\/paradigmeducation\/\",\"https:\/\/www.linkedin.com\/company\/paradigmeducation\/about\/\",\"https:\/\/www.youtube.com\/channel\/UCxMSwD9XkJ7ZzTelkDGAKNQ\"],\"url\":\"https:\/\/paradigm.co.id\/id\/author\/paradigm\/\"}]}<\/script>\n<!-- \/ Yoast SEO plugin. -->","yoast_head_json":{"title":"Pelatihan Leadership, Mendorong Pemimpin yang Unggul - PARADIGM","description":"Para","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/paradigm.co.id\/id\/pelatihan-leadership\/","og_locale":"id_ID","og_type":"article","og_title":"Pelatihan Leadership, Mendorong Pemimpin yang Unggul - PARADIGM","og_description":"Para","og_url":"https:\/\/paradigm.co.id\/id\/pelatihan-leadership\/","og_site_name":"PARADIGM","article_author":"https:\/\/web.facebook.com\/paradigm.education.ID\/?_rdc=1&_rdr","article_published_time":"2023-07-25T10:12:51+00:00","article_modified_time":"2023-07-25T10:18:25+00:00","og_image":[{"width":2560,"height":1920,"url":"https:\/\/paradigm.co.id\/wp-content\/uploads\/2023\/07\/IMG_20230622_092115-scaled.jpg","type":"image\/jpeg"}],"author":"PARADIGM","twitter_card":"summary","twitter_misc":{"Ditulis oleh":"PARADIGM","Estimasi waktu membaca":"4 menit"},"schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"Article","@id":"https:\/\/paradigm.co.id\/id\/pelatihan-leadership\/#article","isPartOf":{"@id":"https:\/\/paradigm.co.id\/id\/pelatihan-leadership\/"},"author":{"name":"PARADIGM","@id":"https:\/\/paradigm.co.id\/id\/#\/schema\/person\/78e3baf3114c684183d2cdfdea602c50"},"headline":"Pelatihan Leadership, Mendorong Pemimpin yang Unggul","datePublished":"2023-07-25T10:12:51+00:00","dateModified":"2023-07-25T10:18:25+00:00","mainEntityOfPage":{"@id":"https:\/\/paradigm.co.id\/id\/pelatihan-leadership\/"},"wordCount":506,"commentCount":0,"publisher":{"@id":"https:\/\/paradigm.co.id\/id\/#organization"},"articleSection":["Our Programs","Paradigm Latest Event"],"inLanguage":"id","potentialAction":[{"@type":"CommentAction","name":"Comment","target":["https:\/\/paradigm.co.id\/id\/pelatihan-leadership\/#respond"]}]},{"@type":"WebPage","@id":"https:\/\/paradigm.co.id\/id\/pelatihan-leadership\/","url":"https:\/\/paradigm.co.id\/id\/pelatihan-leadership\/","name":"Pelatihan Leadership, Mendorong Pemimpin yang Unggul - PARADIGM","isPartOf":{"@id":"https:\/\/paradigm.co.id\/id\/#website"},"datePublished":"2023-07-25T10:12:51+00:00","dateModified":"2023-07-25T10:18:25+00:00","description":"Para","breadcrumb":{"@id":"https:\/\/paradigm.co.id\/id\/pelatihan-leadership\/#breadcrumb"},"inLanguage":"id","potentialAction":[{"@type":"ReadAction","target":["https:\/\/paradigm.co.id\/id\/pelatihan-leadership\/"]}]},{"@type":"BreadcrumbList","@id":"https:\/\/paradigm.co.id\/id\/pelatihan-leadership\/#breadcrumb","itemListElement":[{"@type":"ListItem","position":1,"name":"Home","item":"https:\/\/paradigm.co.id\/id\/"},{"@type":"ListItem","position":2,"name":"Pelatihan Leadership, Mendorong Pemimpin yang Unggul"}]},{"@type":"WebSite","@id":"https:\/\/paradigm.co.id\/id\/#website","url":"https:\/\/paradigm.co.id\/id\/","name":"PARADIGM","description":"We Don't Teach, We Educate","publisher":{"@id":"https:\/\/paradigm.co.id\/id\/#organization"},"potentialAction":[{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https:\/\/paradigm.co.id\/id\/?s={search_term_string}"},"query-input":"required name=search_term_string"}],"inLanguage":"id"},{"@type":"Organization","@id":"https:\/\/paradigm.co.id\/id\/#organization","name":"PARADIGM","url":"https:\/\/paradigm.co.id\/id\/","sameAs":[],"logo":{"@type":"ImageObject","inLanguage":"id","@id":"https:\/\/paradigm.co.id\/id\/#\/schema\/logo\/image\/","url":"https:\/\/paradigm.co.id\/wp-content\/uploads\/2019\/06\/PARADIGM-Black1.png","contentUrl":"https:\/\/paradigm.co.id\/wp-content\/uploads\/2019\/06\/PARADIGM-Black1.png","width":1242,"height":538,"caption":"PARADIGM"},"image":{"@id":"https:\/\/paradigm.co.id\/id\/#\/schema\/logo\/image\/"}},{"@type":"Person","@id":"https:\/\/paradigm.co.id\/id\/#\/schema\/person\/78e3baf3114c684183d2cdfdea602c50","name":"PARADIGM","image":{"@type":"ImageObject","inLanguage":"id","@id":"https:\/\/paradigm.co.id\/id\/#\/schema\/person\/image\/","url":"https:\/\/secure.gravatar.com\/avatar\/b3cf59716812051a3fd58b32c6b86141?s=96&d=mm&r=g","contentUrl":"https:\/\/secure.gravatar.com\/avatar\/b3cf59716812051a3fd58b32c6b86141?s=96&d=mm&r=g","caption":"PARADIGM"},"description":"People & Professional Development Company.","sameAs":["https:\/\/web.facebook.com\/paradigm.education.ID\/?_rdc=1&_rdr","https:\/\/www.instagram.com\/paradigmeducation\/","https:\/\/www.linkedin.com\/company\/paradigmeducation\/about\/","https:\/\/www.youtube.com\/channel\/UCxMSwD9XkJ7ZzTelkDGAKNQ"],"url":"https:\/\/paradigm.co.id\/id\/author\/paradigm\/"}]}},"_links":{"self":[{"href":"https:\/\/paradigm.co.id\/id\/wp-json\/wp\/v2\/posts\/17132"}],"collection":[{"href":"https:\/\/paradigm.co.id\/id\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/paradigm.co.id\/id\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/paradigm.co.id\/id\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/paradigm.co.id\/id\/wp-json\/wp\/v2\/comments?post=17132"}],"version-history":[{"count":2,"href":"https:\/\/paradigm.co.id\/id\/wp-json\/wp\/v2\/posts\/17132\/revisions"}],"predecessor-version":[{"id":17139,"href":"https:\/\/paradigm.co.id\/id\/wp-json\/wp\/v2\/posts\/17132\/revisions\/17139"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/paradigm.co.id\/id\/wp-json\/wp\/v2\/media\/17136"}],"wp:attachment":[{"href":"https:\/\/paradigm.co.id\/id\/wp-json\/wp\/v2\/media?parent=17132"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/paradigm.co.id\/id\/wp-json\/wp\/v2\/categories?post=17132"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/paradigm.co.id\/id\/wp-json\/wp\/v2\/tags?post=17132"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}