{"id":17176,"date":"2023-08-31T11:05:34","date_gmt":"2023-08-31T04:05:34","guid":{"rendered":"https:\/\/paradigm.co.id\/?p=17176"},"modified":"2023-08-31T11:16:06","modified_gmt":"2023-08-31T04:16:06","slug":"service-excellence-dan-budaya-perusahaan","status":"publish","type":"post","link":"https:\/\/paradigm.co.id\/id\/service-excellence-dan-budaya-perusahaan\/","title":{"rendered":"Service Excellence Tingkatkan Kualitas Budaya Perusahaan"},"content":{"rendered":"<p><span style=\"font-weight: 400;\">Jakarta, 31 Agustus 2023. &#8211; Dalam rangka meningkatkan kualitas budaya perusahaan melalui pendekatan yang berpusat pada pelayanan pelanggan, Urban Wagyu Steakhouse menjadikan PARADIGM sebagai vendor pelatihan \u2018Service Excellence Culture Transformation\u2019 Program. Baik untuk cabang Urban Wagyu Steakhouse di Jakarta maupun Surabaya.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Sebagai jawaban atas kebutuhan dunia usaha untuk memberikan pelayanan prima, PARADIGM merancang sebuah progam bertajuk \u2018Service Excellence Culture Transformation\u2019. Program ini bukan hanya pelatihan yang diadakan dalam satu kali saja, namun diadakan dalam jangka waktu satu tahun. Program tersebut mencakup penerapan budaya perusahaan, service blueprint, SOP layanan, serta prinsip Service Excellence yang dipadukan dengan konsultasi, pelatihan dan pembinaan. Saat ini, Urban Wagyu Steakhouse menjadi salah satu klien PARADIGM untuk program tersebut.<\/span><\/p>\n<figure id=\"attachment_17180\" aria-describedby=\"caption-attachment-17180\" style=\"width: 600px\" class=\"wp-caption aligncenter\"><img loading=\"lazy\" class=\"wp-image-17180\" src=\"https:\/\/paradigm.co.id\/wp-content\/uploads\/2023\/08\/IMG20230705100349-1024x768.jpg\" alt=\"Service Excellence Tingkatkan Kualitas Budaya Perusahaan\" width=\"600\" height=\"450\" srcset=\"https:\/\/paradigm.co.id\/wp-content\/uploads\/2023\/08\/IMG20230705100349-1024x768.jpg 1024w, https:\/\/paradigm.co.id\/wp-content\/uploads\/2023\/08\/IMG20230705100349-300x225.jpg 300w, https:\/\/paradigm.co.id\/wp-content\/uploads\/2023\/08\/IMG20230705100349-768x576.jpg 768w, https:\/\/paradigm.co.id\/wp-content\/uploads\/2023\/08\/IMG20230705100349-1536x1152.jpg 1536w, https:\/\/paradigm.co.id\/wp-content\/uploads\/2023\/08\/IMG20230705100349-2048x1536.jpg 2048w, https:\/\/paradigm.co.id\/wp-content\/uploads\/2023\/08\/IMG20230705100349-16x12.jpg 16w\" sizes=\"(max-width: 600px) 100vw, 600px\" \/><figcaption id=\"caption-attachment-17180\" class=\"wp-caption-text\">Foto 1: Pelaksanaan Outlet Coaching bersama para leader di Surabaya<\/figcaption><\/figure>\n<p><span style=\"font-weight: 400;\">Telah dimulai sejak Maret 2023, \u2018Service Excellence Culture Transformation\u2019 pada Urban Wagyu Steakhouse saat ini telah memasuki outlet coaching dan Service Excellence Training di Surabaya, serta outlet coaching di Jakarta. Yap, mereka mempercayakan pengembangan proses pelayanan 5 outlet-nya pada PARADIGM. Tiga outlet yang berada di Surabaya dan dua outlet yang berada di Jakarta.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Bagaimanapun, kepuasan pelanggan merupakan faktor penting dalam pengembangan proses pelayanan. Kepuasan pelanggan menjadi indikator yang membedakan suatu bisnis dari pesaingnya, khususnya di industri HORECA (Hotel, Restoran dan Cafe). Urban Wagyu Steakhouse, sebagai sebuah bisnis yang bergerak dibidang restoran, ingin memberikan pengalaman positif pada pelanggan secara keseluruhan.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Karena dilaksanakan dalam jangka waktu satu tahun, tentu saja PARADIGM membutuhkan komitmen dari seluruh pemimpin Urban Wagyu Steakhouse untuk melaksanakan tindakan yang tepat. Program yang komprehensif dan intensif ini dirancang untuk membawa perubahan nyata dalam kebiasaan, yang pada gilirannya akan berdampak jangka panjang pada budaya perusahaan. Ketika tujuan ini berhasil dicapai, kualitas dan reputasi perusahaan secara keseluruhan akan terjamin.<\/span><\/p>\n<p><span style=\"background-color: #800000; color: #ffffff;\">\u00a0 Baca Juga: <a style=\"background-color: #800000; color: #ffffff;\" href=\"https:\/\/paradigm.co.id\/id\/focus-group-discussion-adalah\/\" target=\"_blank\" rel=\"noopener\">Focus Group Discussion Adalah Bagian Penting Proses Pelatihan, Apa Tahapannya?\u00a0\u00a0<\/a><\/span><\/p>\n<p><span style=\"font-weight: 400;\">Selama setahun, program ini terbagi menjadi tiga phase: Kick-off phase, development phase dan maintenance phase. Dalam setiap phase-nya dibagi lagi menjadi beberapa agenda. Tentu saja, PARADIGM tidak main-main terkait tenaga pelatih dan konsultan yang terjun dalam program \u2018Service Excellence Culture Transformation\u2019 ini. Peggy Putri selaku co-founder &amp; COO PARADIGM turun langsung menjadi Head Consultant, Mentor sekaligus Trainer.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">PARADIGM berharap \u2018Service Excellence Culture Transformation\u2019 ini dapat memberikan dampak positif yang signifikan dan perubahan nyata untuk Urban Wagyu Steakhouse. Serta dapat memberikan dampak positif terhadap kemajuan industri HORECA di tanah air.<\/span><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Dalam rangka meningkatkan kualitas budaya perusahaan melalui pendekatan yang berpusat pada pelayanan pelanggan, Urban Wagyu Steakhouse menjadikan PARADIGM sebagai vendor pelatihan \u2018Service Excellence Culture Transformation\u2019 Program. Baik untuk cabang Urban Wagyu Steakhouse di Jakarta maupun Surabaya selama 1 tahun.<\/p>\n<p> <a class=\"more-link\" href=\"https:\/\/paradigm.co.id\/id\/service-excellence-dan-budaya-perusahaan\/\">Read more<\/a><\/p>","protected":false},"author":1,"featured_media":17179,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"om_disable_all_campaigns":false,"_mi_skip_tracking":false,"_exactmetrics_sitenote_active":false,"_exactmetrics_sitenote_note":"","_exactmetrics_sitenote_category":0,"_monsterinsights_skip_tracking":false,"_monsterinsights_sitenote_active":false,"_monsterinsights_sitenote_note":"","_monsterinsights_sitenote_category":0,"_uf_show_specific_survey":0,"_uf_disable_surveys":false},"categories":[3,45],"tags":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v19.6.1 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Service Excellence Tingkatkan Kualitas Budaya Perusahaan<\/title>\n<meta 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